Home / FAQ

Frequently Asked Questions


Product Questions

Can I really expect zero irritation from your Retinol Night Cream?

Every skin type is different. As with any skincare with active ingredients, we do recommend you patch test before applying to your entire face. This is especially important for sensitive skin. 


Start by using Retinol Night Cream once a week, following the instructions on the label. Gradually increase as your skin develops tolerance.

I’ve already been using retinol products. Is 0.5% right for me?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Can I see results in two weeks?

For some, active ingredients can make a noticeable difference in skin clarity and smoothness quickly. Two weeks is long enough to see early results: hydration (including a plumping effect), skin calmness and exfoliation of dry skin. 


But if your skin is clear and well-conditioned today, think of active ingredients as your best tool for prevention. You may not notice a difference immediately but your skin will be more resilient against aging. For you, what matters if finding skincare with proven active ingredients that feel good on your skin, so you’ll keep up the regimen. 


More significant changes in texture, pigment and smoothness take longer. New skin is revealed about every 30 days and it can take six months or more to affect deeper layers of skin. 


To see how your skin is becoming smoother, more even and clearer, keep track of changes with a photo diary. (You are your own best before/after story.)

Do you test on animals?

No, we only test on real people and not animals. All ingredients are vegan-friendly and our products are cruelty-free.

How long is the shelf life?

All of our products can be used for 12 months after opening and 24 months when remained sealed.

What are the full ingredients in Retinol Night Cream?

Retinol Night Cream ingredients are clean, non-toxic, tested for efficacy and safety. If you have any questions about these ingredients, please contact us at support@evenatom.comwater/eau, cyclopentasiloxane, glycerin, octyldodecanol, PPG-12/SMDI copolymer, mica , butylene glycol, dimethicone crosspolymer, dimethicone, retinol, laminaria digitata extract, palmitoyl pentapeptide-4*, glucosamine HCl, saccharomyces cerevisiae extract, urea, lecithin, artemisia vulgaris extract, retinyl palmitate, laureth-4, dipotassium glycyrrhizate, beta-carotene, acrylamide/sodium acryloyldimethyltaurate copolymer, carbomer, tocopherol, ascorbyl palmitate, ascorbic acid, isohexadecane, polysorbate 80, glycine soja oil, daucus carota sativa root extract, ethylhexylglycerin, phenoxyethanol, potassium hydroxide, citric acid, laureth-23, PEG-8, polysorbate 20.*Licensed Under U.S. Patent No. 6,492,326.


Does not contain fragrance, colorants, AHAs or parabens.

What are the full ingredients in Everyday Moisturizer?

Everyday Moisturizer ingredients are clean, non-toxic, tested for efficacy and safety. If you have any questions about these ingredients, please contact us at support@evenatom.comWater, cetyl octanoate, shea butter, soybean oil, panthenol, cetearyl methicone, dimethicone, linoleic acid, soybean sterols, glycolipids, soy phospholipids, green tea extract, cetearyl alcohol, cocoyl glucoside, bisabolol, sodium hyaluronate, lico- rice root extract, tocopheryl linoleate, dog rose hips seed oil, cyclopentasiloxane, wheat germ glycerides, carbomer, phytosteryl isostearate, polysorbate 80, ginkgo biloba extract, pansy extract, carrot extract, beta-carotene, tocopherol, acrylamide/sodium acryloyldimethyltaurate copolymer, isohexadecane, ascorbyl palmitate, ascorbic acid, phenoxyethanol, ethylhexylglycerin, caprylyl glycol, hexylene glycol, PEG-8, potassium sorbate, potassium hydroxide, citric acid, bergamot oil, bois de rose oil, rose oil, ylang ylang oil.

Mini-Kit Questions

What is the Mini Kit ?

No matter what any skincare brand says, your skin is unique. Proof from clinical trials helps, but ultimately, the only way to know for sure what works for your skin is to try. 


The trouble is, it’s not easy to try premium skincare long enough to see early results. You can sometimes get a sample good for one or two uses, but that’s not enough to know to see early results. 


We’d rather you try even atom for long enough to feel confident buying. That’s why we settled on 7.5 ml sample sizes — about 33% of a full-size bottle. If you love your Mini Set after a few weeks, we’d love to have you as a customer.

What am I paying for?

The Mini Kit is $32 You'll get Retinol Night Cream and Everyday Moisturizer in 7.5ml to test over weeks.  

When will I receive my Mini-Kit?

Express shipping typically takes 2-3 days. Please contact us at support@evenatom.com if you don’t receive your Mini Kit within one week.  

Order Questions

I'm missing a product from my order, what do I do?

Please contact us at support@evenatom.com with your order number and we will address this situation immediately.  

What if my package arrived damaged?

If your package arrived damaged, please retain the box, the packing materials, and all items inside. 


 Please contact us immediately at support@evenatom.com with your order number, photo of all the damaged items, so that we may quickly process your claims.

When will my order ship?

We process and ship all orders Monday through Friday, with the exception of US holidays. Orders with standard shipping are typically fulfilled and shipped within 2 business day following your order. 


Once your order has shipped, you’ll receive a shipping confirmation with tracking information via email. Please note that it may take up to 48 hours for tracking information to update.

Returns and Exchanges

What is your return policy?

We firmly believe you’ll love your Even Atom products. If you don’t, however, we’d love to hear from you to understand your concern.You are always covered by our Money Back Guarantee. 


Simply email us at support@evenatom.com and request a refund. We’d love to hear why it didn’t work for you, but you’re free to say as little or much as you like. 


Our aim is to surpass your expectations for service in every way. That includes how we treat you as a customer and how you’re made to feel if we have to part ways.

Additional Questions?

Reach us by filling out the contact form below

Name:

Email:

Message: